FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — no minimum spend required.
Just shop and enjoy!
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your location.
Fast, reliable, and right on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely. COD is available throughout KSA and UAE — because convenience should come to your doorstep too.
4️⃣ Can I return or exchange an item?
Yes! You have 7 days from the delivery date to return or exchange an item.
Just make sure the item is unused and in its original packaging.
🔁 View our full [Return & Refund Policy] for more details.
5️⃣ How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS.
You can monitor your delivery in real-time.
6️⃣ What if I receive a damaged or incorrect item?
No stress — we’ve got you covered.
If your item is damaged, defective, or incorrect, contact us right away.
We’ll arrange a free replacement or issue a full refund, whichever you prefer.
7️⃣ Do you ship internationally?
Not yet. We currently deliver within the UAE and Saudi Arabia only.
🌍 But stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re here to help with anything.
📩 Email: souqarabofficial@gmail.com
Or use the contact form on our website — we respond fast!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine.
We only sell authentic, high-quality products from trusted suppliers.
Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📧 Just email us at souqarabofficial@gmail.com as soon as possible.
💬 Still have questions?
Reach out anytime — we’re always happy to help.
📧 souqarabofficial@gmail.com
📍 Serving customers in the UAE & Saudi Arabia