Shipping policy
At SouqArab, we’re committed to delivering your orders quickly, safely, and reliably across the Gulf region. Below are the details regarding our shipping process, delivery times, fees, and tracking information.
📦 Where We Ship
We currently deliver to:
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🇦🇪 United Arab Emirates (UAE)
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🇸🇦 Kingdom of Saudi Arabia (KSA)
🚚 Order Processing Time
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All orders are processed within 1–2 business days
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Orders placed on weekends or public holidays will be processed on the next business day
📍 Estimated Delivery Times
Location | Estimated Delivery Time |
---|---|
🇦🇪 UAE | 1–3 business days |
🇸🇦 KSA | 3–5 business days |
Note: Delivery times may vary depending on your city and courier availability.
💳 Shipping Rates
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UAE: AED 15
→ Free shipping on orders over AED 150 -
KSA: SAR 20
→ Free shipping on orders over SAR 200
Shipping fees are calculated automatically at checkout based on your location.
🧾 Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your delivery in real time.
🛑 Shipping Delays & Exceptions
While we strive to ensure timely delivery, delays may occur due to:
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Customs clearance
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Severe weather or national holidays
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Courier disruptions or service issues
We appreciate your patience and understanding in these rare instances.
📨 Incorrect Address Policy
Please ensure your shipping address is complete and accurate before placing your order.
SouqArab is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.
💬 Need Help?
For any questions regarding your order or shipping status, feel free to contact us:
📧 souqarabofficial@gmail.com
📍 Delivering across the United Arab Emirates and Saudi Arabia