Return & Refund Policy
At SouqArab, your satisfaction means everything to us. If you're not completely happy with your purchase, we’ve made our return and refund process easy and transparent.
✅ Return Eligibility
You may request a return within 7 days of delivery if the following conditions are met:
-
The item is unused, in its original packaging, and in the same condition as received
-
The return request is made within 7 days of receiving the item
-
You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
Unfortunately, we cannot accept returns for:
-
Items that are used, damaged, or altered
-
Requests made after 7 days of delivery
-
Final sale, clearance, or promotional items
-
Gift cards or giveaway items
🔁 How to Return an Item
-
Email us at 📧 souqarabofficial@gmail.com with:
-
Your order number
-
Reason for return
-
-
Our team will review your request and send return instructions.
-
Ship the item back to us.
-
Return shipping costs are the responsibility of the customer — unless the item was damaged or incorrect.
-
-
Once we receive and inspect the item, we’ll process your refund within 5–7 business days.
💸 Refund Details
-
Refunds are issued to your original payment method
-
Your bank or payment provider may take additional time to process the refund
-
You'll receive a confirmation email once the refund is completed
📦 Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at:
Include the following:
-
Your order number
-
Clear photos of the item received
We’ll arrange a free replacement or issue a full refund, depending on the situation.
🛑 Late or Missing Refunds
Haven’t received your refund yet?
-
Check with your bank or payment provider
-
If there’s still no update, contact us — we’re happy to help
💬 Need Help?
We're here to support you every step of the way.
📧 souqarabofficial@gmail.com
📍 Proudly serving customers across the United Arab Emirates and Saudi Arabia